Connect
Bring requests and operational data together. Connect the systems your teams already use.
One connected view of your operations.
The operating system for city services
Your 311 system collects data. Cortex turns it into intelligence.
SalesforceServiceNowDynamics 365Open311 GeoReport v2Any open API
Mobile appsIVR & phoneWeb portalsChatbotsGIS platforms
One intelligence layer
See Beyond Requests.
See what's happening beneath the backlog.
The gap
Your 311 system sees requests. Cortex sees what's behind them.
Cortex connects requests, operational data, and performance signals to reveal what's recurring, what's at risk, and where teams need to act.
First pass • Live illustration
Group by underlying cause
- Water pooling fast near the underpassPhone • 45 min agoCode Enforcement
- Same intersection flooded twice this monthChatbot • 86 min agoWater & Utilities
- Sidewalk cracked outside the clinicMobile app • 103 min agoPermit & Inspections
- Signal stuck on red at the crossingPhone • 51 min agoNoise Complaints
- Pothole damaged my tire this morningWeb portal • just nowPermit & Inspections
- Trash pickup missed again this weekPhone • 33 min agoWater & Utilities
- Pothole on the corner by the schoolMobile app • 2 min agoNoise Complaints
How Cortex works
One intelligence layer across your operations.
Cortex connects your requests, systems, and operational data to turn fragmented signals into clear actions.
Understand
Cortex connects related requests and signals. Reveal duplicates, recurring issues, and patterns across your data.
See the issues behind the individual requests.
Predict
Identify risks before they become escalations. See where SLA and performance are heading.
Know what needs attention next.
Act
Turn intelligence into clear priorities. Give teams the context they need to respond faster.
Move from insight to action.
The platform
Built for the decisions behind every request.
Explore the tools that turn operational signals into faster, better-informed decisions.
request overdue chronic
01 Intake filtering: spam, test entries and malformed records dropped02 Semantic duplicate detection: many reports, one underlying issue03 Recurrence analysis: 3 chronic corridors and 23,115 revolving-door addresses flagged04 Safety first: urgent language surfaced, undocumented closures audited05 True demand: 41,208 duplicates merged, a clean backlog the Director can query directly
2022
Requests in your system
0
Open requests overdue0%
01
Intake filtering
spam, test entries and malformed records dropped
Move from reactive firefighting to proactive operations.
One intelligence layer connecting requests, performance, forecasting, geospatial intelligence, and property-level insights.
Command Center
See operational health, backlog, and SLA performance.
Forecasting & Simulator
Predict SLA breaches and model staffing before they happen.
Geospatial Intelligence
Find hotspots, recurring locations, and patterns hidden across the city.
Property Dossier
Understand the full history and risk behind any address.
01 · COMMAND CENTER
See the health of your operations at a glance.
Monitor SLA compliance, backlog, performance, and the issues demanding attention. Cortex brings the most important signals together so teams can act before problems escalate.
- SLA compliance by category and agency
- Backlog and overdue requests
- AI-ranked findings and areas needing attention
Cortex · Command center02 · FORECASTING & SIMULATOR
Predict what's coming. Test what to do next.
See potential SLA breaches before they happen. Model changes to staffing and operational capacity to understand how different decisions could affect future performance.
- 30 / 60 / 90-day breach forecasts
- Seasonal demand and workload trends
- Staffing and capacity simulations
Cortex · Forecast & simulator03 · MAP CENTER
See where problems are happening.
Turn location data into operational intelligence. Identify hotspots, recurring corridors, chronic addresses, and neighborhood-level patterns that are difficult to see in spreadsheets.
- Request hotspots and geographic patterns
- Recurring and chronic locations
- Neighborhood trends and disparities
Cortex · Map center04 · PROPERTY DOSSIER
Understand the full story behind every address.
Explore the history, patterns, and risks associated with a property before taking action. Cortex connects requests and issues over time to reveal what's happening at the address.
- Complete request history and type breakdown
- Risk scores and recurring issues
- Linked systemic issues and duplicate activity
Cortex · Property dossier
AI agents
Intelligence for every role.
Give residents, operators, and leaders the right intelligence for the decisions they need to make.
- Cortex Assist
- Cortex Copilot
- Cortex Advisor
Cortex Advisorlive
ASK
FAQ
Questions worth asking
A closer look at how Cortex works, connects, and helps teams make better decisions.
Cortex connects with existing platforms and data sources, creating a unified intelligence layer without requiring teams to replace their current systems.
Cortex weighs recurrence, SLA exposure, and the size of the affected population, then ranks what is heading toward a breach ahead of what is merely open. Volume alone never sets priority.
Cortex links them into one underlying issue and keeps every original request attached. Teams see a single item to act on instead of a dozen near-identical tickets, and residents still get their own updates.
Weeks, not quarters. Cortex reads the systems you already run, so the work is connecting data sources and agreeing on thresholds rather than migrating records.
Every finding carries the context needed to act on it: which department owns it, what is projected to breach, and which addresses are affected. Findings route into the queues your teams already work from.
Relationships across requests. Your 311 platform records each report accurately in isolation; Cortex reads them together to surface duplicates, chronic corridors, equity gaps, and demand trends no single record can show.
By separating true demand from noise. Once duplicates are merged and spam is filtered, the remaining backlog is small enough to rank, and Cortex ranks it by risk rather than by age.